Refund Policy

This Refund Policy applies to balance, credits, quotas, plans, monthly cards, API access rights, and other digital service benefits purchased through I Code Easy.

“Refundable Balance” means actual paid balance that we verify as unused, unexpired, non-bonus, non-promotional, not tied to a violating account, and not locked by dispute, chargeback, freeze, or other restriction.

This Refund Policy applies only to orders directly processed by or capable of being coordinated by I Code Easy. Products sold directly by third-party platforms, payment providers, reseller channels, or Upstream Providers may be governed by their own refund rules.

I Code Easy provides digitally delivered services. After payment, related balance, quotas, or access benefits are normally delivered to the account automatically and may be used immediately for API calls, model routing, or other services.

Unless applicable law requires otherwise or this Policy expressly provides a refundable case, digital service benefits that have been delivered, enabled, used, consumed, expired, or tied to a Terms violation do not carry an unconditional refund right.

Before payment, you must review product name, price, currency, plan scope, model compatibility, rate limits, available regions, expiration, and refund rules.

If we determine that an order qualifies for refund, the refund base is limited to Refundable Balance and excludes consumed API usage, used plan benefits, bonus credits, promotional rewards, coupons, rebates, fee subsidies, and other non-cash benefits.

Refund Amount = Refundable Balance minus the approved refund fee; the refund fee is capped at 10% of the Refundable Balance.

If the maximum cap is applied, the refund amount will be at least Refundable Balance × 90%. Example: if the verified Refundable Balance is 100, the maximum deduction is 10 and the refund amount is not less than 90.

If an order involves multiple currencies, exchange-rate movement, taxes, payment channel fees, bank fees, card network fees, or payment processor deductions, the final received amount may be lower than the refund amount calculated under this Policy.

Unless we waive it in writing, approved refunds may be subject to a refund fee of up to 10% of the Refundable Balance to cover payment processing, channel, reconciliation, manual review, risk control, and operational costs.

The refund fee is deducted directly from the refund amount. We may waive or reduce the fee for duplicate charges, material billing errors confirmed by us, failure to deliver the Service due to our cause, or refunds required by applicable law.

If applicable law requires a different treatment, we will process the refund as required by applicable law.

The following are non-refundable: consumed API usage, used plan benefits, expired benefits, bonus credits, promotional credits, coupons, rebates, test credits, campaign rewards, benefits restricted or terminated for policy violations, and other items expressly excluded by this Refund Policy.

The following are absolute exclusions: fraud, stolen payment use, chargeback abuse, account sale or sharing, bulk registration, region or model limit evasion, malicious upstream testing, attacks on the Service, leaked or abused API keys, violation of the Acceptable Use Policy, false materials, or other clearly abnormal risk.

Mistaken purchases, duplicate purchases, failure to read documentation, configuration errors, client compatibility issues, network environment, upstream model outputs not meeting expectations, or subjective dissatisfaction do not automatically create a refund right.

If order, payment, account, risk, or usage records are abnormal, we may first verify payment records, request logs, usage records, account ownership, payment evidence, and safety signals before deciding whether to accept a refund request.

Refund review is generally limited to necessary payment records, usage records, request metadata, risk signals, and troubleshooting information; except where operations, security, anti-abuse, billing, dispute handling, legal compliance, or customer support require otherwise, we generally do not store requests sent to AI models and responses returned by AI models, including request bodies, prompts, inputs, outputs, or generated media content.

If you have started a dispute, chargeback, payment reversal, or similar process through a payment processor, bank, card network, or other channel, we may suspend separate refund handling until that process is complete or requires our cooperation.

For accounts with abuse risk, we may deny refunds, freeze balance, restrict features, revoke API keys, suspend accounts, preserve necessary evidence, and submit materials to payment providers, Upstream Providers, or relevant authorities.

Submit refund requests through [email protected] or a dashboard ticket, and include account email, order ID, payment time, payment channel, requested amount, refund reason, and necessary screenshots or supporting materials.

We may ask you to verify account ownership, supplement payment information, or explain the use case. Do not send passwords, API keys, private keys, or other sensitive credentials through public channels.

When materials are complete and the payment channel supports processing, we normally complete initial review within 7 business days. Actual receipt time depends on the payment provider, bank, card network, region, and currency.

Taxes, exchange-rate differences, payment channel fees, bank fees, card network fees, cross-border fees, payment processor deductions, or other third-party fees may be charged or deducted by the relevant institution and may not be controlled by I Code Easy.

If the payment processor or bank only supports refund to the original payment method, the refund will be returned to the original method. If the original method is unavailable, we may ask for reasonable alternative information or decline a refund that cannot be processed.

Approval of a refund does not mean related tax, bank, payment processor, or card network records will update immediately.

We may update this Refund Policy due to payment channel, risk control, legal, tax, product, or operational changes. The updated Policy applies to refund requests submitted or arising after its effective date unless applicable law requires otherwise.

This Policy applies together with the Terms of Service, Privacy Policy, and Acceptable Use Policy. If documents conflict, the rule more specifically applicable to refund matters controls. If the Chinese and English versions conflict, the Chinese version prevails.

For refund questions, contact [email protected] or submit a dashboard ticket.